Most of our products are made to order. We carry some generic boxes and bags but we focus on branded products because that is our specialty.
Processing
Custom orders take 14 business days to create. In some cases, due to item back order, there may be a slight delay (usually of no more than 2-3 additional days).
Once your order has shipped, you will receive your tracking number to the email you provided during check out.
Shipping
Due to the events regarding COVID-19, delays are worldwide with production/shipping times extending up to as long as 4 weeks.
Customers can expect to receive non customized item(s) in 5 business days or less. We do not currently offer expedited shipping.
In instances where items used for printing are out of stock, information referencing delays will be posted on each individual item and/or emailed to the customer.
Expedited shipping
Expedited shipping is an option (on some products), however, please note expedited shipping accelerates the shipping time, not the processing time. The expedited shipping time frame is between 3 to 5 business days.
Order Cancellation
We will not cancel ANY order after receiving payment due to automatic production of merchandise.
Additional
If for any reason there is a defect in our product, customer has approximately 10 (calendar) days from date of package RECEIPT to notify us of the defect.
Additionally, we are NOT responsible for post office issues relating to lost/stolen packages and/or incorrect provided shipping addresses. For example, if your tracking number shows that your package was “successfully delivered” then it becomes the responsibility of the post office.